Call Center Basics for Drug Rehabs: Take Into Account The Unique Nature of Addicts and Addiction

Offering a service is remarkably different from offering a product. In the field of health services, this is especially true. Answering calls from addicted individuals, their families or friends can be a challenging experience. It’s best to acknowledge the obstacles of the nature of addiction callers and learn how to overcome them. Take Into Account…

Call Center Basics For Drug Rehabs: Referring Callers To Other Facilities Can Reap Unexpected Benefits

Good marketing brings leads to your drug rehab center—perhaps far more leads per day than you’ve ever experienced before. However, that can cause unexpected problems in your call center. Even before the calls come in, it is important to ask these two vital questions: Is our drug rehab center prepared to handle the potential volume…