Elective Medical Practice CRM: Customer Relationship Management at Dreamscape
Customer relationship management (CRM) is a vital aspect of the growth of any business. If your elective medical practice is struggling to connect with patients in this digital age, learn more about elective medical practice CRM at Dreamscape Marketing.
Call Tracking Services
Our call tracking services can connect to your elective medical CRM, so you can utilize the data to measure success and lead generation. Moreover, the Dream Team uses CallTrackingMetrics (CTM) to provide insights into your patient base that you have never had before.
What Is CallTrackingMetrics?
CallTrackingMetrics is an amazing tool that provides information for each and every phone call that your private practice receives. For example, this information includes:
- Call duration
- Recording of the phone call
- Landing page URL
- Caller’s phone number
With this information, we can discover exactly what led the caller to you in the first place. Furthermore, this may include digital content, an organic search, or other forms of digital advertising. With this data, we can then put a focus on certain aspects of digital marketing that is generally leading to more calls.
In fact, it’s extremely important to understand where your patients are coming from, what they are looking for, asking for, and why they need your services. With CTM, this process is data-driven and leads to real results and growth.
Elective Medical Practice CRM: How Does It Work?
We offer a wide variety of elective medical practice CRM services, including SalesForce and Zoho. These platforms help you organize all of your leads and patient information in one place. In fact, CallTrackingMetrics will send each call to your customer relationship management system.
As each call comes in, CallTrackingMetrics will tell you if this is a returning caller or someone new. Therefore, you can quickly recognize if this is a new lead or not. If it’s a previous caller, the system will continue to record new data under that same phone number. You will now know exactly how many times someone has called and when they called, and you’ll have a recording to know what they were looking for.
Not only does this provide quality assurance for your own employees, but it also teaches you more about your patient base and their needs.
Customer Relationship Management at the Core of Digital Marketing
Customer relationship management can make or break a company’s growth pattern. If you don’t understand your customers and what they are looking for, you won’t be able to answer their questions and provide them with your services. Communication is the key to any good service, but the data behind elective medical practice CRM is the path that leads to the door.
Contact Dreamscape Marketing Today
Is your private practice falling behind the curb with a web presence that is overshadowed by competitors? If so, Dreamscape Marketing is here to bring your digital marketing back to the light. With SEO campaigns, pay-per-click, branding strategy, and more, you can begin to make analytically driven decisions on the road to success. For more information about elective medical practice CRM, contact us today at 877-958-9180.