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Call Center Basics for Drug Rehabs: Dealing With Parents On the Phone

When calls come in to your drug rehab center, are you truly prepared for them? Most centers say “yes.” But are they? Dealing with parents on the phone can be challenging.The Difficulties of Dealing With Parents Who Just Want to HelpIt’s often much more involved than documenting names and contact information and getting a brief…

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Call Center Basics For Drug Rehabs: Callers Need To Be Reminded Of Alternatives to Health Insurance

There’s a good reason why so many people depend on health insurance to cover addiction treatment—they don’t think there are any alternatives to health insurance. It’s hardly surprising that they would think this way. In a recent article in bankrate.com, it was indicated that 63% of American can’t handle an unexpected $500 expense. Remember that…

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Call Center Basics For Drug Rehabs: Be Conscious of Your Phone Demeanor

Your marketing materials may portray your addiction treatment center as caring and professional. However, if people call your rehab facility and they don’t sense that caring and professionalism in your phone demeanor, the obvious disconnect they will experience can seriously jeopardize the likelihood that such calls will turn into admissions.Be Conscious of Your Phone Demeanor“Calm,…

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How Drug Rehab Marketing Gives Your Center a Competitive Advantage

Anytime people discover your website, there is one overriding question that they will have, “Why should I choose your drug rehab center?” If you can’t provide an answer to that question, individuals will simply move on to the next addiction treatment website. That’s why drug rehab marketing is important.In its work with more than 100…

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What You Should Know When Answering Phones at a Drug Rehab Center

Increasing a drug rehab center’s admissions starts with successful marketing that creates a strong web presence. However, just having leads isn’t enough to increase admission rates. Excellent marketing efforts can bring in the calls, but if the addiction treatment center can’t handle those calls effectively, the effort will have been wasted. Answering phones at a…

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Google’s Most Recent Adwords Changes Make the Rich Richer and the Poor Poorer – Learn How Stay Competitive On a Budget

In February 2016, Google ended one of its longest running tests ever and ceased running ads on the right side of its search results for desktop users. This change now brings search results in sync with how mobile search results are displayed, which is quickly becoming the largest percentage of Google’s user base.With the removal…

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