Dreamscape Small Business CRM: Customer Relationship Management

At Dreamscape Marketing, we work with small businesses to provide efficient customer relationship management. In fact, we can track your leads and measure their success. Our team utilizes CallTrackingMetrics (CTM), an effective tool that leads calls into your small business CRM, closely measuring your marketing initiative’s success and lead generation.

What is CallTrackingMetrics?

CallTrackingMetrics provides information about every phone call that your company receives. For example, this information includes:

  • Phone call recording
  • Caller’s phone number
  • Landing page URL
  • Call duration

By mapping your call data, you can easily identify where your leads are coming from. Moreover, you can map specific data through custom formatting in CTM if you don’t want certain data. This process is very easy to set up in your account.

By mapping the call data, you can quickly identify where the call came from, whether that be through website activity or a specific piece of content. Based on the advertising channel, we can identify the exact location that led the potential client to call you.

How Small Business CRM Works

For small businesses, we offer various CRM services, including SalesForce and Zoho. Each service will allow you to easily access client information and lead generation data. Moreover, CallTrackingMetrics will send each call to your customer relationship management system.

When a call comes in, your small business CRM will let you know if it’s a new caller or someone who already exists in your database. If it’s a new caller, the CRM will recognize this as a new lead. However, if it’s someone who has called before, the system will document the activity under that previous contact.

In other cases, you may want to prevent restricted callers from your CRM. Therefore, we can track caller’s phone numbers only if they have a Caller ID.

CRM Customization

CallTrackingMetrics and small business CRM Integration is completely customizable in many different ways. As a result, you can decide exactly when and how you believe calls are generating leads. You can integrate call duration into your CRM, noting that calls must be a specific length to be considered a viable lead.

Customer Relationship Management And Mapping

Not all calls have to be mapped as leads. You can categorize clients in various ways, including opportunities for other means.

Dreamscape And Small Business Marketing

Dreamscape Marketing is proud to provide the highest quality digital marketing services for small business across the country. From SEO campaigns to web design and content marketing, our staff works with the latest technology in the field today to produce proven results. Furthermore, we provide pay-per-click campaigns, website hosting, and brand management. It is our goal to keep your phones ringing by specializing in search engine optimization strategies. For example, we offer further services outside of small business CRM, including:

Are you ready to take your digital marketing to the next level? If so, contact Dreamscape Marketing today at 888-307-7304 for more information about small business CRM.