Call Center Basics for Drug Rehabs: Take Into Account The Unique Nature of Addicts and Addiction

Offering a service is remarkably different from offering a product. In the field of health services, this is especially true. Answering calls from addicted individuals, their families or friends can be a challenging experience. It’s best to acknowledge the obstacles of the nature of addiction callers and learn how to overcome them. Take Into Account…

Call Center Basics For Drug Rehabs: Referring Callers To Other Facilities Can Reap Unexpected Benefits

Good marketing brings leads to your drug rehab center—perhaps far more leads per day than you’ve ever experienced before. However, that can cause unexpected problems in your call center. Even before the calls come in, it is important to ask these two vital questions: Is our drug rehab center prepared to handle the potential volume…

Call Center Basics for Drug Rehabs: Give Callers Your Undivided Attention

Excellent marketing efforts for drug rehab centers will generate phone calls to these facilities. It’s important to remember, however, that marketing initiatives can never close a customer. The leads that effective marketing generates are just that—leads. Whether they turn into admissions to your rehab center has much to do with what happens when people call.…

Call Center Basics For Drug Rehabs: Callers Need To Be Reminded Of Alternatives to Health Insurance

There’s a good reason why so many people depend on health insurance to cover addiction treatment—they don’t think there are any alternatives to health insurance. It’s hardly surprising that they would think this way. In a recent article in bankrate.com, it was indicated that 63% of American can’t handle an unexpected $500 expense. Remember that…