Are You Feeding It Right?

Here’s something you may have never considered—SEO and addiction treatment programs have similarities. At first, that doesn’t seem possible. However, a closer look reveals why. As professionals at rehab centers know only too well, relapse is a very real possibility for all patients. Doctors and therapists will always counsel patients to stick with treatment, despite…

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Call Center Basics For Drug Rehabs: Some Callers Will Be Under the Influence

Answering calls at a drug rehab center can be challenging under the best of circumstances. However, the task becomes truly problematic when callers aren’t sober. While this situation can occur in many different types of businesses, it obviously comes with the territory at an addiction treatment center. You should know the best ways for dealing…

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Call Center Basics for Drug Rehabs: Take Into Account The Unique Nature of Addicts and Addiction

Offering a service is remarkably different from offering a product. In the field of health services, this is especially true. Answering calls from addicted individuals, their families or friends can be a challenging experience. It’s best to acknowledge the obstacles of the nature of addiction callers and learn how to overcome them. Take Into Account…

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Call Center Basics For Drug Rehabs: Referring Callers To Other Facilities Can Reap Unexpected Benefits

Good marketing brings leads to your drug rehab center—perhaps far more leads per day than you’ve ever experienced before. However, that can cause unexpected problems in your call center. Even before the calls come in, it is important to ask these two vital questions: Is our drug rehab center prepared to handle the potential volume…

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